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Text Message Templates

Updated over a month ago

Inactive Patient Templates

Use these to reactivate inactive patients:

Patient Check-Up Special

💬 Message Template:

Hi {{contact.first_name}}, it’s {{custom_values.name_of_ai_assistant}} at {{location.name}}. It looks like you’re due for a check-up! As a thank-you for being a valued patient, you can schedule now and get a comprehensive exam, X-rays, cleaning, and a complimentary teeth whitening—all for $X. Reply “YES” if interested! Thx😉
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Patient Check-Up + Added Bonus

💬 Message Template:

Hi {{contact.first_name}}, it’s {{custom_values.name_of_ai_assistant}} at {{location.name}}. We noticed you're overdue for your dental check-up. It's important to keep your teeth clean and healthy! Schedule your appointment now and get [BONUS 1] with your check-up. This is a $X value for just $X! Reply “YES” if you're interested.
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Teeth Whitening Discount for Inactive Patients

💬 Message Template:

Hi {{contact.first_name}}, it’s {{custom_values.name_of_ai_assistant}} at {{location.name}}. It’s been a while! How about a brighter smile? We’re offering X% off teeth whitening when you come in for a cleaning. Let’s catch up soon! Reply “YES” if interested! Thx😉
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Reply "STOP" to unsubscribe

Reminder to Use Expiring Insurance Benefits

💬 Message Template:

Hi {{contact.first_name}}, it’s {{custom_values.name_of_ai_assistant}} at {{location.name}}. Just a heads-up—your dental benefits might be expiring soon. Let’s make sure you don’t miss out! We’ll even throw in a free fluoride treatment to sweeten the deal. Interested? Reply “YES”
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Reply "STOP" to unsubscribe

Welcome Back with a Free Dental Health Kit

💬 Message Template:

Hi {{contact.first_name}}, it’s {{custom_values.name_of_ai_assistant}} at {{location.name}}. We’ve missed seeing you! Come in for a check-up, and we’ll have a free oral health kit ready for you. It’s our way of saying ‘welcome back!’ Reply “YES” if you’re in! Thx😉
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Reply "STOP" to unsubscribe

Check-Up Reminder with Free Health Kit

💬 Message Template:

Hi {{contact.first_name}}, it’s {{custom_values.name_of_ai_assistant}} at {{location.name}}. Time for your regular check-up! We’ll have a free oral health kit waiting for you when you come in. Let’s keep that smile in top shape. Reply “YES” if you’re ready! Thx😉
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Reply "STOP" to unsubscribe

Tips For Adding Bonuses in Text Messages

  • Bonuses help build the value of each offer while making it more unique

  • Bonuses should preferably: 1) have high perceived value 2) be easy to provide 3) introduce other procedures

  • Bonus Ideas: Cleaning, X-rays, Oral Cancer Screening, In-Office Whitening, Dental Care Kit, Cosmetic Consultation, Fluoride Treatment

  • Mix-and-match bonuses based on your practice and find what works for you!

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