If you already have an AI receptionist handling calls at your office, you can skip this step and move on to the next item in your Quick-Start Checklist.

💡Did you know that 33% of patient calls go unanswered, costing the average practice 7–8 new patients and $7,000+ per month?

The AI Receptionist ensures that every call is answered, helping you capture more patient opportunities without adding workload to your staff.

How the AI Receptionist Works

✔ All calls ring your main office line first. If you can’t answer, the call forwards to the AI so patients are never missed.

✔ Our practices gain an average of 4–6 extra patients per month with it active.

📲 Set Up Call Forwarding (One-Time Setup)

Setting up your AI Receptionist takes just a few minutes! Here’s how:

1) Get your AI phone number

Found in the "Quick-Start Checklist" onboarding document we sent. If you can’t locate it, email [email protected] and we’ll resend it.

2) Choose the right code for your phone provider

Different carriers use different forwarding codes. Some forward calls when you don’t answer, others when your line is busy. Setting up both ensures your AI Receptionist always steps in when needed!

👉 Dial the code for your provider, replace [AI NUMBER] with the full number from your Quick-Start Checklist, and press Call.

AT&T / T-Mobile (most mobile phones):

When you don’t answer:
*61*[AI NUMBER]#
When you’re busy on another call:
*67*[AI NUMBER]#

Verizon Wireless:

Handles both no-answer + busy:
*71[AI NUMBER]

Landlines / VoIP (Spectrum, Comcast, Frontier, Cox, Verizon Fios, AT&T Home Phone, etc.):

When you don’t answer:
*92[AI NUMBER]
When you’re busy:
*90[AI NUMBER]

Example (AT&T/T-Mobile):

⚠️ Using Weave (or another VoIP/PBX like RingCentral, Nextiva, Vonage)?

These systems don’t use dial codes — forwarding is set up in their dashboard or through their support team.

3) Done

Press Call after entering the dial code — that’s it! You only need to do this once, and from then on your AI Receptionist will automatically step in whenever you miss a call.

Please try to set this up before your onboarding call. If you run into any errors, just send us a quick screenshot or message and we'll help you!

🔄 Turn Off Forwarding

You can turn off forwarding anytime by dialing:

AT&T / T-Mobile: #61# (no answer), #67# (busy), or ##004# (all)
Verizon: *73
Landlines / VoIP: *93 (no answer), *91 (busy)

Frequently Asked Questions

I’m getting an error when I try to enter the codes.

Please contact us with the exact error message you’re seeing and let us know which phone carrier you’re using. We’ll help you get it sorted.

I can’t find my AI number in the Quick-Start document.

The configuration was likely incomplete when the document was generated. Please email [email protected] or text +1 (866) 201-9586, and we’ll send it over.

What does the AI Receptionist do during a call?

The AI asks for the patient’s name, whether they’re a new or existing patient, the reason for calling, and their insurance provider.
Answers any questions the patient has.
Asks for a preferred time and texts your booking link after the call (if available).

How will we know if someone called the AI Receptionist?

A notification will be sent via text and email, so your team can follow up as soon as you’re back in the office.

How does the AI Receptionist know about our practice?

The AI Receptionist is tailored to your practice based on the details you provide in your onboarding form when signing up.

Can the AI schedule patients when we’re not available?

If you have an online scheduling link, the AI can mention it and text it to the patient after the call so they can book directly into your schedule.

What happens if no one is available and the patient wants to speak to a human?

If your front desk is busy, the AI Receptionist will inform the patient that they will receive a callback as soon as possible.

Access Your AI Receptionist